Thirty years operating Four Seasons and Rosewood properties across nine countries. Four pre-openings led personally — including Rosewood's debut in Asia and in Cambodia. Now consulting for owners, developers, and investors who want luxury-grade operational depth without the cost of a global flag.
A focused on-property review of rooms, F&B, service, and P&L. One to two weeks on site, ending in a written report with prioritised recommendations the owner can act on.
Three to six months end-to-end. SOPs, recruitment of senior team, brand standards, F&B concept, supplier selection, and the opening sequence itself. For owners building a luxury or upscale property without a global flag.
Ongoing engagement for independent properties that need senior operational depth without a full-time hire. Three to five days on-property each month, on call between visits. Six-month minimum.
Not every property needs a consultant. For a B&B, a guesthouse, a small hotel or a few rentals, I wrote the standards down instead: The Five-Star Host, a playbook, printable tools, sourcing guides and a phone app, translating what the best hotels do into what one owner can do on the next turnover.
See The Five-Star HostA single-page summary of services and track record. Suitable for forwarding to colleagues or principals.
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